Our Policies

Intelligent Traffic Management

In an era where digital presence defines business success, Siteplate emerges as a beacon of reliability with its Intelligent Traffic Management service. Empowered by AI, Siteplate's solution is engineered to understand and respond to the complexities of web traffic in real time. It's not just about handling the load but managing it with precision that prevents server strain during critical spikes. Siteplate ensures your server resources are utilized to their fullest without leaving any bandwidth wasted or any user waiting. It's a smarter approach to traffic — one that adapts, predicts, and excels.

Elastic Load Distribution

Demand fluctuates, and so should your servers' response. Elastic Load Distribution by Siteplate stands at the heart of flexibility, offering a service that extends beyond managing loads — it intelligently distributes them. Our AI-infused load balancer stretches and contracts with the ebb and flow of user traffic, ensuring that your serverless applications respond with agility. This elasticity means that no matter what the demand, performance remains high, and costs are kept in check. Redefine responsiveness with a service that's elastic in its approach but solid in performance.

Seamless Server Cost Optimization

With costs at the core of any business operation, Siteplate addresses the financial aspect of server management through Seamless Server Cost Optimization. Our AI doesn't just distribute load; it optimizes it from a cost perspective. It dynamically aligns resource allocation with traffic demands, ensuring minimal expenditure on unused capacities. This service isn't simply a feature; it's a strategy that turns efficiency into savings. Through intelligent scaling, businesses can see their operating margins improve as our AI-powered service reduces unnecessary costs associated with server maintenance.

Cloud Agnostic Performance Enhancement

Siteplate's Cloud Agnostic Performance Enhancement service breaks free from the confines of specific cloud environments. It's a universal answer to the varied performance demands across platforms like AWS Lambda, Cloudflare Workers, and Google Cloud Functions. Businesses leveraging Siteplate's service witness a significant uptick in performance — a testament to our platform's ability to tailor its capabilities to each cloud provider.

Fulfillment Policy

Service Satisfaction Guarantee

We stand by the quality and effectiveness of our services. If you are not satisfied with our services for any reason, please contact our support team within 30 days of your purchase. We will work with you to resolve any issues to your satisfaction.

Refund Policy

Eligibility for Refunds:

  • Refunds are available for the first 30 days of service. If you are not satisfied with our service within this period, you may request a refund.
  • Refunds will not be provided for any service that has been used extensively or if there is clear evidence of significant use.

Requesting a Refund:

  • To request a refund, please contact our sales support team via the contact form. Include your account details and the reason for your request.
  • Refunds will be processed within 10 business days from the date of approval.

Non-refundable Services:

  • Services that have been customized or tailored to your specific requirements.
  • Advanced services like Advanced Analytics Reporting, Continuous Health Monitoring, and Auto-Scaling Support once these services have been fully implemented.

Cancellation Policy

Cancellation by the Customer:

  • You may cancel your service at any time by contacting our support team.
  • If you cancel the service within the first 30 days, you may be eligible for a full or partial refund based on the usage and terms mentioned above.
  • After the first 30 days, no refunds will be provided for cancellations, but you will not be billed for subsequent billing cycles.

Cancellation by Siteplate:

  • We reserve the right to cancel your service at any time due to misuse, violation of our terms of service, or non-payment.
  • If Siteplate cancels your service due to misuse or violation of terms, no refunds will be provided.

Non-refundable Services:

  • Services that have been customized or tailored to your specific requirements.
  • Advanced services like Advanced Analytics Reporting, Continuous Health Monitoring, and Auto-Scaling Support once these services have been fully implemented.

Changes to the Policy

Siteplate reserves the right to modify or update this policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.